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As stay-at-home guidelines lift around the country, we remain committed to the well-being of our customers and team members. We received overwhelming support from our fans and customers during these times and we look forward to continuing to deliver our delicious cakes, pastries, and desserts through our Carlo's Bakery Shops!
You can now come in to place an order for carry-out or to pick up an order placed online. You can also pre-order ahead or order for delivery online through Ubereats, Doordash, Grubhub, and Postmates. We offer FREE Expedited Nationwide Delivery of our cakes, pastries, and desserts at CarlosBakery.com Please visit our Bakery Locations Page for the most up-to-date information, including hours, pickup & delivery in your area.
In our Carlo's Bakery Bake Shops, we are continuing protocols for the safety of our team members and our customers, including:
Posted: January 1, 2020
Effective: January 1, 2020
Carlo's Bakery will send you service announcements on occasions when it is necessary to do so. You may not opt-out of service-related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by emailing email@example.com from the email address you signed up with.
Carlo's Bakery may periodically email you with administrative messages. Carlo's Bakery will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Your information may be combined with information Carlo's Bakery collects from other companies and used to improve and personalize services, content and advertising. If you don't wish to receive administrative messages or participate in these programs, simply opt-out by emailing firstname.lastname@example.org.
If you no longer wish to receive administrative messages, you may opt-out by emailing email@example.com. Please note that if you do not wish to receive administrative messages from us, those notices will still govern your use of the Carlo's Bakery website and service, and you are responsible for reviewing such notices for changes.
Password: Keep your password secure. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify Carlo's Bakery of any unauthorized use of your password or any breach of security. You also agree that Carlo's Bakery cannot and will not be liable for any loss or damage arising from your failure to keep your password secure.
Account Information: You must keep your account information up-to-date and accurate at all times, including a valid email address.
Carlo's Bakery users are offered subscriptions to Carlo's Bakery email newsletters. To opt-in, Carlo's Bakery will ask for your email address. This email address will only be used for this feature. You may change your subscription or unsubscribe at any time by following the instructions contained in the email.
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject all cookies, you may not be able to take full advantage of the Carlo's Bakery service. Carlo's Bakery uses its own cookies for a number of purposes, including to: Access your information when you "sign-in"; keep track of preferences you specify while you are using Carlo's Bakery's services; display local product offerings; estimate and report Carlo's Bakery's total audience size and traffic; conduct research to improve Carlo's Bakery's content and services. Carlo's Bakery cookies do not collect personal information, and Carlo's Bakery does not combine information collected through cookies with other personal information to tell us who you are or what your username or email address is.
Information Sharing and Disclosure
Carlo's Bakery is affiliated with a variety of businesses and works closely with them. These businesses may operate stores on the Carlo's Bakery website or sell items to you from the Carlo's Bakery website. Carlo's Bakery may also provide services or sell products jointly with affiliated businesses. Due to the nature of Carlo's Bakery's business model, when an affiliated business is associated with your transaction, you will share customer information that is related to such transaction with that affiliated business.
Carlo's Bakery employs other companies and people to perform tasks on our behalf and needs to share your information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, handling billing disputes, analyzing data, providing marketing assistance and providing customer service.
Personal Information we collect (and why)
This is the personal data that is provided by you or collected by us to enable you to sign up for and use the Carlo's Bakery service. This may include your username, email address, phone number, birth date, street address, and country.
Some of the personal data we will ask you to provide is required in order to create your account. You may also have the option to provide us with additional personal data in order to make your account more personalized.
This is the personal data that is collected about you when you’re accessing and/or using the Carlo's Bakery service, including:
Information about your interactions with the Carlo's Bakery service such as your search queries (including the date and time of any requests you make), purchase history, and your product browsing history. It can also be inferences drawn about your interests and preferences based on your usage of the Carlo's Bakery service.
Certain technical data, which may include:
URL information; online identifiers including cookie data and IP addresses; information about the types of devices you are using such as network connection type (e.g. wifi, 3G, LTE), provider, network and device performance, browser type, language, and operating system; your non-precise location, which may be derived or inferred from certain technical data (e.g., your IP address, language setting of your device, or payment currency), to monitor for unusual/suspicious account activity, and deliver personalized content and advertising to you. Payment and Purchase Data We may collect certain personal data if you make a purchase through the Carlo's Bakery service. The exact personal data collected will vary depending on the payment method (e.g. credit card or PayPal) but will include information such as:
Name; Date of birth; Credit or debit card type, expiration date, and certain digits of your card number; Postal code; Mailing address; Mobile phone number; and Details of your purchase and payment history. Third Party Sources Authentication partners: If you register for or log into our services using third party credentials (e.g. Facebook), we will import your information from such third party to help create your account with us. Technical service partners: We work with technical service partners that provide us with certain data, such as mapping IP addresses to non-precise location data (e.g., city, state), to enable us to provide the Carlo's Bakery service, content, and features.
Payment partners: If you choose to pay for a service or feature by invoice, we may receive data from our payment partners to enable us to send you invoices, process your payment and provide you with what you’ve purchased.
Advertisers and other advertising partners: We may obtain certain data about you, such as cookie id, mobile device id, or email address, and inferences about your interests and preferences from certain advertisers and advertising partners that allow us to deliver more relevant ads and measure their effectiveness.
What we use Personal Information for
To provide and personalize the Carlo's Bakery service. To understand, diagnose, troubleshoot, and fix issues for the Carlo's Bakery service. To evaluate and develop new features, technologies, and improvements to the service. To comply with legal obligations and law enforcement requests. To conduct business planning, reporting, and forecasting. To process your payment. To detect fraud, including fraudulent payments and fraudulent use of the Carlo's Bakery service. To conduct research, contests, surveys, and sweepstakes. Requesting, Editing, and Deleting Account and Personal Information You can change your Carlo's Bakery Account Information (except your username), at any time. Carlo's Bakery may send you certain communications relating to the Carlo's Bakery service, such as service announcements and administrative messages that are considered part of your Carlo's Bakery account. You can delete your Carlo's Bakery account by emailing firstname.lastname@example.org. Please note that your identification, billing and contact information may remain in Carlo's Bakery's records for some period. Carlo's Bakery limits access to personal information about you to employees who Carlo's Bakery believes reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Your Carlo's Bakery Account Information is password-protected.
If your personally identifiable information changes you may correct or update it by making the change on your Carlo's Bakery account page. You may delete or deactivate your account by emailing Customer Support at email@example.com. Carlo's Bakery will respond to your request within 10-20 business days.
The security of your personal information is important to us. Your Carlo's Bakery account information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by signing off once you have finished using a shared computer. When you enter sensitive information (such as credit card number) for registration Carlo's Bakery encrypts that information using Transport Layer Security technology (TLS). Carlo's Bakery follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Carlo's Bakery receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Carlo's Bakery strives to use commercially acceptable means to protect your personal information, Carlo's Bakery cannot guarantee its absolute security. If you have any questions about security on Carlo's Bakery's Web site, you can email Carlo's Bakery at firstname.lastname@example.org.
If you have questions or suggestions you can submit them to email@example.com or by postal mail to Carlo's Bakery Attn: Customer Support; 631 Grove Street, Jersey City, NJ 07310
Carlo's Bakery is a Venue
Carlo's Bakery acts as a venue to allow users (customers) to buy certain food and related goods within a fixed-price format. You agree that Carlo's Bakery is a venue and as such is not responsible or liable for any content, for example, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items and links posted by you, other users, or outside parties on Carlo's Bakery. You use Carlo's Bakery e-commerce service at your own risk.
Carlo's Bakery does not guarantee same-day shipping on any order. The shipping guidelines published on this website are not guarantees of a shipping or arrival date, they are estimates.
Carlo's Bakery E-gift Cards
Carlo's Bakery e-gift cards (“E-Cards”) may be used to purchase any eligible product available for purchase in Carlosbakery.com online catalog. The recipient of an E-Card will be notified via email. You may purchase E-Cards in US dollar denominations. The amount of the E-Card you purchase will be charged to your credit card when you confirm your purchase of such E-Card. Once the recipient of the E-Card activates the E-Card, then the value of the E-gift card will appear in the recipient’s shopping cart as a credit toward purchases on CarlosBakery.com. If a purchase exceeds the amount of the E-gift card, the balance must be paid by credit card or other available payment method, in accordance with Carlo's Bakery standard payment policies. E-gift cards cannot be used to purchase other E-gift cards. Purchases made with E-gift cards are not eligible to earn Referral Credits. E-gift cards expire 1 year from the purchase date. E-gift cards are not currency, and do not have cash value outside of Carlo's Bakery. Carlo's Bakery is not responsible for any unauthorized use of an E-Card.
Binding Sale: All sales are binding. Carlo's Bakery is obligated to ship the order or otherwise complete the transaction with the buyer in a prompt manner, unless there is an exceptional circumstance.
Resolution of Disputes and Release
In the event a dispute arises between you and Carlo's Bakery, please contact Carlo's Bakery. You release Carlo's Bakery (and Carlo's Bakery officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
Carlo's Bakery Intellectual Property
Carlo's Bakery, and other Carlo's Bakery graphics, logos, designs, page headers, button icons, scripts, and service names are registered trademarks, trademarks or trade dress of Carlo's Bakery, Inc. in the U.S. and/or other countries. Carlo's Bakery trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion.
Access and Interference
Much of the information on Carlo's Bakery is updated on a real-time basis and is proprietary or is licensed to Carlo's Bakery. You agree that you will not use any robot, spider, scraper or other automated means to access Carlo's Bakery for any purpose without Carlo's Bakery prior express written permission. Additionally, you agree that you will not:
Take any action that imposes, or may impose, in Carlo's Bakery sole discretion, an unreasonable or disproportionately large load on Carlo's Bakery infrastructure Copy, reproduce, modify, create derivative works from, distribute or publicly display any user Content (except for your Content) from the Site without the prior expressed written permission of Carlo's Bakery and the appropriate third party, as applicable Interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site.
CARLO'S BAKERY, CARLO'S BAKERY SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND CARLO'S BAKERY SUPPLIERS PROVIDE CARLO'S BAKERY WEB SITE AND SERVICES “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. CARLO'S BAKERY, CARLO'S BAKERY’S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES AND CARLO'S BAKERY ’S SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM CARLO'S BAKERY SHALL CREATE ANY WARRANTY. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.
IN NO EVENT SHALL Carlo's Bakery, AND (AS APPLICABLE) CARLO'S BAKERY’S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR CARLO’S BAKERY SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE, CARLO’S BAKERY SERVICES, OR THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BODILY INJURY, EMOTIONAL DISTRESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. CARLO'S BAKERY’S LIABILITY, AND (AS APPLICABLE) THE LIABILITY OF CARLO's BAKERY SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO CARLO'S BAKERY IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, AND (B) $100. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
YOU AGREE TO INDEMNIFY AND HOLD CARLO'S BAKERY AND (AS APPLICABLE) CARLO'S BAKERY PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR THE DOCUMENTS IT INCORPORATES BY REFERENCE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY.
Carlo's Bakery does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside Carlo's Bakery's control.
You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of Carlo's Bakery's service and your listing, purchase, solicitation of offers to purchase, and sale of items.
If any provision of this Agreement is held unenforceable, then such provision will be modified to reflect the parties’ intention. All remaining provisions of this Agreement shall remain in full force and effect.
Choice of Law
This Agreement shall in all respects be interpreted and construed with and by the laws of the State of New Jersey and disputes arising under this Agreement will be adjudicated by the courts of the State of New Jersey.
Sections 3 (Fees and Services, Fees and Termination), 6 (Content, License), 7 (Information Control), 8 (Resolution of Dispute and Release), 9 (Carlo's Bakery’s Intellectual Property), 10 (Access and Interference), 11 (Breach), 12 (Privacy), 13 (No Warranty), 14 (Liability Limit), 15 (Indemnity), 16 (No Guaranty), 18 (Severability), 19 (No Agency), 21 (Choice of Law) shall survive any termination or expiration of this Agreement.
Except as explicitly stated otherwise, any notices shall be given by postal mail to Carlo's Bakery Attn: Legal; 631 Grove Street, Jersey City, NJ 07310 (in the case of Carlo's Bakery)
The services hereunder are offered by Carlo's Bakery Inc., located at 631 Grove Street, Jersey City, NJ 07310
What are Carlo's Bakery e-commerce shipping policies?
Carlo's Bakery takes enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date.
While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx, UPS or USPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.
Carlo's Bakery is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-8pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness. In some instances due to weather, high package volume (especially during holidays) or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition.
Carlo's Bakery is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
Carlo's Bakery does not require a signature for the delivery of its packages.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. Carlo's Bakery is not responsible for delays in transit caused by address modification.
There are no returns, refunds or cancellations allowed on any orders that have shipped. All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.
Does Carlo's Bakery ship overseas?
At the moment, we ship to the domestic United States only. We cannot ship to PO Boxes. Unfortunately, at this time we do not ship to Puerto Rico.
How is my food packed and shipped?
Carlo's Bakery is handmade, packed and shipped specific to that's items needs to ensure the freshest, most delicious food arrives at your door.
You can read the Instructions / Storage section on each product page to find out whether an item if it requires prep (i.e., ships frozen and/or defrosting process) or is ready to enjoy upon delivery. If you have additional questions about a specific product, just contact our Food Concierge team at firstname.lastname@example.org- our team is very familiar with the packaging practices of all Carlo's Bakery products.
What is your Return Policy?
All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at email@example.com to resolve the issue within 7-days of delivery.
Thank you to the BEST customers around for your patience and support during these times! We look forward to continuing to deliver to you the sweet joy of desserts at Carlo's Bakery.
Baked Goods Shipping Policy
Carlo's Bakery uses FedEx to ship online orders. All orders ship the following business day. All orders must be in by 11:59PM Eastern Standard Time to qualify for next business day fulfillment. Orders placed from Friday to Sunday will be processed the following Monday. Items shipped directly to Alaska and Hawaii have longer delivery lead times. We cannot fulfill international, Puerto Rico or Business Direct orders.