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Create Your Very Own Masterpiece
Visit or call your local Walmart today to grab your DIY Kits & start creating delicious memories this holiday season!
I'm thrilled to introduce my new DIY Cake and Cookie Decorating Kits! Each kit includes everything you need to become your very own cake boss.
Creating amazing cakes has always been my passion, and now I'm excited to help you do the same - just like we do at Carlo's Bakery.
I hope these kits bring as much joy to your home as they have to mine.
Happy decorating!
Yours Truly,
Buddy “The Cake Boss”
Carlo's Bakery Nationwide Shipping | Shop Now
Shipped To You View Cakes!
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Rainbow Cake
Privacy and Security
Posted: January 1, 2020
Effective: January 1, 2020
What This Privacy Policy Covers
This privacy policy covers the use of the web site located at https://www.carlosbakery.com and the services provided by Carlo's Bakery, Inc. ("Carlo's Bakery"), including how treats personal information that Carlo's Bakery collects and receives. Pursuant to Carlo's Bakery's Terms of Use, you must be 18 years and older to use this site or have permission from a legal guardian. Therefore, this policy makes no provision for individuals under 18 years old. This policy does not apply to the practices of third parties that Carlo's Bakery does not own or control, or individuals that Carlo's Bakery does not employ or manage. This policy is effective on January 1, 2020.
Information Collection and How it is Used General Information: Carlo's Bakery will not sell or disclose your name or email address to third parties without your explicit consent, except as specified in this privacy policy. Carlo's Bakery collects personal information when you register to use Carlo's Bakery services or to post content on Carlo's Bakery. At registration you are asked for your email address and possibly other optional information. Carlo's Bakery automatically receives and records information on our server logs from your browser, including your IP address, cookies, and the pages you request. Carlo's Bakery uses information for the following general purposes: products and services provisioning, billing, identification and authentication, services improvement, contact, research, and anonymous reporting. IP addresses are automatically reported by your browser each time you view a web page. Your IP address is stored in Carlo's Bakery user registration databases when you register with Carlo's Bakery. IP addresses may be used for various research purposes, and/or delivering unique functionality on Carlosbakery.com.
Service Announcements
Carlo's Bakery will send you service announcements on occasions when it is necessary to do so. You may not opt-out of service-related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by emailing support@carlosbakery.com from the email address you signed up with.
Administrative Messages
Carlo's Bakery may periodically email you with administrative messages. Carlo's Bakery will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Your information may be combined with information Carlo's Bakery collects from other companies and used to improve and personalize services, content and advertising. If you don't wish to receive administrative messages or participate in these programs, simply opt-out by emailing support@carlosbakery.com.
Choice/Opt-out
If you no longer wish to receive administrative messages, you may opt-out by emailing support@carlosbakery.com. Please note that if you do not wish to receive administrative messages from us, those notices will still govern your use of the Carlo's Bakery website and service, and you are responsible for reviewing such notices for changes.
Password: Keep your password secure. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify Carlo's Bakery of any unauthorized use of your password or any breach of security. You also agree that Carlo's Bakery cannot and will not be liable for any loss or damage arising from your failure to keep your password secure.
Account Information: You must keep your account information up-to-date and accurate at all times, including a valid email address.
Newsletter Emails
Carlo's Bakery users are offered subscriptions to Carlo's Bakery email newsletters. To opt-in, Carlo's Bakery will ask for your email address. This email address will only be used for this feature. You may change your subscription or unsubscribe at any time by following the instructions contained in the email.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject all cookies, you may not be able to take full advantage of the Carlo's Bakery service. Carlo's Bakery uses its own cookies for a number of purposes, including to: Access your information when you "sign-in"; keep track of preferences you specify while you are using Carlo's Bakery's services; display local product offerings; estimate and report Carlo's Bakery's total audience size and traffic; conduct research to improve Carlo's Bakery's content and services. Carlo's Bakery cookies do not collect personal information, and Carlo's Bakery does not combine information collected through cookies with other personal information to tell us who you are or what your username or email address is.
Information Sharing and Disclosure
Carlo's Bakery may be required to disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Carlo's Bakery Terms of Use. Carlo's Bakery may disclose personally identifiable information to parties in compliance with Carlo's Bakery's Copyright and Intellectual Property Policy, as Carlo's Bakery in Carlo's Bakery's sole discretion believes necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Carlo's Bakery may disclose name, street address, city, state, zip code, country, phone number, email address and company name. Carlo's Bakery may share aggregated demographic information with business partners.
Carlo's Bakery is affiliated with a variety of businesses and works closely with them. These businesses may operate stores on the Carlo's Bakery website or sell items to you from the Carlo's Bakery website. Carlo's Bakery may also provide services or sell products jointly with affiliated businesses. Due to the nature of Carlo's Bakery's business model, when an affiliated business is associated with your transaction, you will share customer information that is related to such transaction with that affiliated business.
Carlo's Bakery employs other companies and people to perform tasks on our behalf and needs to share your information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, handling billing disputes, analyzing data, providing marketing assistance and providing customer service.
Carlo's Bakery will not rent, sell, or share personal information about you with nonaffiliated parties except as specified in this Privacy Policy to provide products or services you have requested or when Carlo's Bakery has your permission. It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Carlo's Bakery's Terms of Use, as specified in this Privacy Policy or as otherwise required by law. In some cases, Carlo's Bakery may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Carlo's Bakery will transfer information about you if Carlo's Bakey is acquired by or merged with another company. In this event, Carlo's Bakery will notify you by email or by putting a prominent notice on the Carlo's Bakery web site before information about you is transferred and becomes subject to a different privacy policy.
Third Parties
Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information Carlo's Bakery collects from you. If you disclose your information to others, whether they are buyers or sellers on Carlo's Bakery or throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Carlo's Bakery does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Carlo's Bakery is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Carlo's Bakery site. Carlo's Bakery encourages you to ask questions before you disclose your personal information to others.
Personal Information we collect (and why)
User Data
This is the personal data that is provided by you or collected by us to enable you to sign up for and use the Carlo's Bakery service. This may include your username, email address, phone number, birth date, street address, and country.
Some of the personal data we will ask you to provide is required in order to create your account. You may also have the option to provide us with additional personal data in order to make your account more personalized.
Usage Data
This is the personal data that is collected about you when you’re accessing and/or using the Carlo's Bakery service, including:
Information about your interactions with the Carlo's Bakery service such as your search queries (including the date and time of any requests you make), purchase history, and your product browsing history. It can also be inferences drawn about your interests and preferences based on your usage of the Carlo's Bakery service.
Certain technical data, which may include:
URL information;
online identifiers including cookie data and IP addresses;
information about the types of devices you are using such as network connection type (e.g. wifi, 3G, LTE), provider, network and device performance, browser type, language, and operating system;
your non-precise location, which may be derived or inferred from certain technical data (e.g., your IP address, language setting of your device, or payment currency), to monitor for unusual/suspicious account activity, and deliver personalized content and advertising to you.
Payment and Purchase Data
We may collect certain personal data if you make a purchase through the Carlo's Bakery service. The exact personal data collected will vary depending on the payment method (e.g. credit card or PayPal) but will include information such as:
Name;
Date of birth;
Credit or debit card type, expiration date, and certain digits of your card number;
Postal code;
Mailing address;
Mobile phone number; and
Details of your purchase and payment history.
Third Party Sources
Authentication partners: If you register for or log into our services using third party credentials (e.g. Facebook), we will import your information from such third party to help create your account with us.
Technical service partners: We work with technical service partners that provide us with certain data, such as mapping IP addresses to non-precise location data (e.g., city, state), to enable us to provide the Carlo's Bakery service, content, and features.
Payment partners: If you choose to pay for a service or feature by invoice, we may receive data from our payment partners to enable us to send you invoices, process your payment and provide you with what you’ve purchased.
Advertisers and other advertising partners: We may obtain certain data about you, such as cookie id, mobile device id, or email address, and inferences about your interests and preferences from certain advertisers and advertising partners that allow us to deliver more relevant ads and measure their effectiveness.
What we use Personal Information for
To provide and personalize the Carlo's Bakery service.
To understand, diagnose, troubleshoot, and fix issues for the Carlo's Bakery service.
To evaluate and develop new features, technologies, and improvements to the service.
To comply with legal obligations and law enforcement requests.
To conduct business planning, reporting, and forecasting.
To process your payment.
To detect fraud, including fraudulent payments and fraudulent use of the Carlo's Bakery service.
To conduct research, contests, surveys, and sweepstakes.
Requesting, Editing, and Deleting Account and Personal Information
You can change your Carlo's Bakery Account Information (except your username), at any time. Carlo's Bakery may send you certain communications relating to the Carlo's Bakery service, such as service announcements and administrative messages that are considered part of your Carlo's Bakery account. You can delete your Carlo's Bakery account by emailing support@carlosbakery.com. Please note that your identification, billing and contact information may remain in Carlo's Bakery's records for some period.
Carlo's Bakery limits access to personal information about you to employees who Carlo's Bakery believes reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Your Carlo's Bakery Account Information is password-protected.
If your personally identifiable information changes you may correct or update it by making the change on your Carlo's Bakery account page. You may delete or deactivate your account by emailing Customer Support at support@carlosbakery.com. Carlo's Bakery will respond to your request within 10-20 business days.
Security
The security of your personal information is important to us. Your Carlo's Bakery account information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by signing off once you have finished using a shared computer. When you enter sensitive information (such as credit card number) for registration Carlo's Bakery encrypts that information using Transport Layer Security technology (TLS). Carlo's Bakery follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Carlo's Bakery receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Carlo's Bakery strives to use commercially acceptable means to protect your personal information, Carlo's Bakery cannot guarantee its absolute security. If you have any questions about security on Carlo's Bakery's Web site, you can email Carlo's Bakery at support@carlosbakery.com.
Changes to this Privacy Policy
If this privacy policy is changed, Carlo's Bakery will post changes so that you are aware of those changes. Carlo's Bakery reserves the right to modify this privacy statement at any time, so please review it frequently. If Carlo's Bakery makes material changes to this policy you will be notified here, by email, or other places Carlo's Bakery deems appropriate.
Questions
If you have questions or suggestions you can submit them to support@carlosbakery.com or by postal mail to Carlo's Bakery Attn: Customer Support; 631 Grove Street, Jersey City, NJ 07310
Carlo's Bakery Terms of Use Agreement
By using the Carlosbakery.com.com web site (“Carlos Bakery” or the “Site”), a service of Carlos Bakery, Inc.., you (the “user” or “you”) agree to be bound by the following terms and conditions (the “Terms of Use” or the “Agreement”), including those available by hyperlink. If you have any questions, please refer to the Help section of the Site. Before you may become a member of Carlo's Bakery, you must read and accept all the terms and conditions in, and linked to, the Agreement. The Agreement is effective on January 1, 2020 for current users and upon acceptance for new users.
Carlo's Bakery is a Venue
Carlo's Bakery acts as a venue to allow users (customers) to buy certain food and related goods within a fixed-price format. You agree that Carlo's Bakery is a venue and as such is not responsible or liable for any content, for example, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items and links posted by you, other users, or outside parties on Carlo's Bakery. You use Carlo's Bakery e-commerce service at your own risk.
Carlo's Bakery does not guarantee same-day shipping on any order. The shipping guidelines published on this website are not guarantees of a shipping or arrival date, they are estimates.
Carlo's Bakery E-gift Cards
Carlo's Bakery e-gift cards (“E-Cards”) may be used to purchase any eligible product available for purchase in Carlosbakery.com online catalog. The recipient of an E-Card will be notified via email. You may purchase E-Cards in US dollar denominations. The amount of the E-Card you purchase will be charged to your credit card when you confirm your purchase of such E-Card. Once the recipient of the E-Card activates the E-Card, then the value of the E-gift card will appear in the recipient’s shopping cart as a credit toward purchases on CarlosBakery.com. If a purchase exceeds the amount of the E-gift card, the balance must be paid by credit card or other available payment method, in accordance with Carlo's Bakery standard payment policies. E-gift cards cannot be used to purchase other E-gift cards. Purchases made with E-gift cards are not eligible to earn Referral Credits. E-gift cards expire 1 year from the purchase date. E-gift cards are not currency, and do not have cash value outside of Carlo's Bakery. Carlo's Bakery is not responsible for any unauthorized use of an E-Card.
Binding Sale: All sales are binding. Carlo's Bakery is obligated to ship the order or otherwise complete the transaction with the buyer in a prompt manner, unless there is an exceptional circumstance.
As part of a transaction, we may obtain personal information, including email address and shipping information. Without obtaining prior permission from the user, this personal information shall only be used for that transaction or for Carlo's Bakery-related communications. For more information, see Carlo's Bakery Privacy Policy.
Resolution of Disputes and Release
In the event a dispute arises between you and Carlo's Bakery, please contact Carlo's Bakery. You release Carlo's Bakery (and Carlo's Bakery officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
Carlo's Bakery Intellectual Property
Carlo's Bakery, and other Carlo's Bakery graphics, logos, designs, page headers, button icons, scripts, and service names are registered trademarks, trademarks or trade dress of Carlo's Bakery, Inc. in the U.S. and/or other countries. Carlo's Bakery trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion.
Access and Interference
Much of the information on Carlo's Bakery is updated on a real-time basis and is proprietary or is licensed to Carlo's Bakery. You agree that you will not use any robot, spider, scraper or other automated means to access Carlo's Bakery for any purpose without Carlo's Bakery prior express written permission. Additionally, you agree that you will not:
Take any action that imposes, or may impose, in Carlo's Bakery sole discretion, an unreasonable or disproportionately large load on Carlo's Bakery infrastructure
Copy, reproduce, modify, create derivative works from, distribute or publicly display any user Content (except for your Content) from the Site without the prior expressed written permission of Carlo's Bakery and the appropriate third party, as applicable
Interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site.
Privacy
Except as provided in Carlo's Bakery Privacy Policy, Carlo's Bakery will not sell or disclose your personal information (as defined in the Privacy Policy) to third parties without your explicit consent. Carlo's Bakery stores and processes Content on computers located in the United States that are protected by physical as well as technological security.
No Warranty
CARLO'S BAKERY, CARLO'S BAKERY SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND CARLO'S BAKERY SUPPLIERS PROVIDE CARLO'S BAKERY WEB SITE AND SERVICES “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. CARLO'S BAKERY, CARLO'S BAKERY’S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES AND CARLO'S BAKERY ’S SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM CARLO'S BAKERY SHALL CREATE ANY WARRANTY. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.
Liability Limit
IN NO EVENT SHALL Carlo's Bakery, AND (AS APPLICABLE) CARLO'S BAKERY’S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR CARLO’S BAKERY SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE, CARLO’S BAKERY SERVICES, OR THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BODILY INJURY, EMOTIONAL DISTRESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. CARLO'S BAKERY’S LIABILITY, AND (AS APPLICABLE) THE LIABILITY OF CARLO's BAKERY SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO CARLO'S BAKERY IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, AND (B) $100. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Indemnity
YOU AGREE TO INDEMNIFY AND HOLD CARLO'S BAKERY AND (AS APPLICABLE) CARLO'S BAKERY PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR THE DOCUMENTS IT INCORPORATES BY REFERENCE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY.
No Guaranty
Carlo's Bakery does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside Carlo's Bakery's control.
Legal Compliance
You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of Carlo's Bakery's service and your listing, purchase, solicitation of offers to purchase, and sale of items.
Severability
If any provision of this Agreement is held unenforceable, then such provision will be modified to reflect the parties’ intention. All remaining provisions of this Agreement shall remain in full force and effect.
Choice of Law
This Agreement shall in all respects be interpreted and construed with and by the laws of the State of New Jersey and disputes arising under this Agreement will be adjudicated by the courts of the State of New Jersey.
Survival
Sections 3 (Fees and Services, Fees and Termination), 6 (Content, License), 7 (Information Control), 8 (Resolution of Dispute and Release), 9 (Carlo's Bakery’s Intellectual Property), 10 (Access and Interference), 11 (Breach), 12 (Privacy), 13 (No Warranty), 14 (Liability Limit), 15 (Indemnity), 16 (No Guaranty), 18 (Severability), 19 (No Agency), 21 (Choice of Law) shall survive any termination or expiration of this Agreement.
Notices
Except as explicitly stated otherwise, any notices shall be given by postal mail to Carlo's Bakery Attn: Legal; 631 Grove Street, Jersey City, NJ 07310 (in the case of Carlo's Bakery)
Disclosures
The services hereunder are offered by Carlo's Bakery Inc., located at 631 Grove Street, Jersey City, NJ 07310
SHIPPING POLICY
What are Carlo's Bakery e-commerce policies?
Carlo's Bakery takes enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date.
While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx, UPS or USPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.
Carlo's Bakery is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-11pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness. In some instances due to weather, high package volume (especially during holidays) or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition.
Carlo's Bakery is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
Carlo's Bakery does not require a signature for the delivery of its packages.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. Carlo's Bakery is not responsible for delays in transit caused by address modification.
Terms are subject to change by Carlo’s Bakery at any time. Carlo’s Bakery reserves the right to modify or cancel an Offer at any time. Void where restricted or prohibited by law. Carlo’s Bakery’s computer is the official date/time keeping device for all Offers. All Offers on BULK orders are restricted or prohibited.
Returns & Cancellations
Given the perishable nature of our items, All items on Carlosbakery.com are final sale. We are working diligently to provide expedited and fast processing therefore there are no returns, refunds or cancellations allowed on any orders that are in processing. For Cancellation Requests on Unshipped Orders we ask that you please provide the request at least 4 business days prior to the earliest estimated delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!
Cake Builder Items are Sold AS IS, with no refunds, cancellations, and/or modifications.
All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.
If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team using the HELP button on the bottom right corner of your screen, to resolve the issue within 7 days of delivery.
Order Change Requests
We are not able to make Product edits on orders, and our fulfillment center is not equipped to handle special requests. Everything ships as it was ordered.
If you would like to modify your Gift Message or Shipping Information, we ask that you please provide modifications at least 4 business days prior to your earliest estimated delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!
If you reach out with less than 4 business days until your earliest estimated delivery date, we unfortunately are much less likely to be able to make any changes. We appreciate your understanding!
To avoid a situation like this, please be sure to double check all your order information prior to finalizing your order.
Nationwide Shipping Coupons, Promotions, and Offers Policy
Our Nationwide Shipping Online Store allows for one coupon per order. Coupons cannot be combined with any other coupon. Free Shipping Coupons are not valid for Alaska, Hawaii, EXPEDITED SERVICE, SATURDAY DELIVERY SERVICE, and Bulk Orders unless otherwise indicated.
Voucher Coupons are one time use only, any remaining balance will be lost. Coupon balances cannot be applied towards shipping charges. These terms apply for all promotions, credits, and coupons for use on the Carlo's Bakery Nationwide Shipping website. To qualify for and receive any promotion and/or credit and/or coupon (collectively “Offer(s)”), customer must meet the requirements indicated, as applicable, in the Offer. Offers must be used when placing an order, but the Offer may not be applied if all conditions are not met after fulfillment of any order applying the Offer. Offers can only be redeemed for Our Nationwide Shipping Online Store on the Carlo's Bakery website. Offers cannot be redeemed for cash or cash equivalent. Offers are not transferable and may not be auctioned, traded, copied, transferred, bartered, modified or sold. Offers cannot be applied retroactively for prior purchases. Offers cannot be combined unless otherwise indicated. Carlo's Bakery Online Offers are not redeemable in store. Terms are subject to change by Carlo's Bakery at any time. Carlo's Bakery reserves the right to modify or cancel an Offer at any time. Void where restricted or prohibited by law. Carlo's Bakery’s computer is the official date/time keeping device for all Offers.
Does Carlo's Bakery ship overseas?
At the moment, we ship to the domestic United States only. We cannot ship to PO Boxes. Unfortunately, at this time we do not ship to Puerto Rico.
How is my food packed and shipped?
Carlo's Bakery is handmade, packed and shipped specific to that items needs to ensure the freshest, most delicious food arrives at your door.
You can read the Instructions / Storage section on each product page to find out whether an item requires prep (i.e., ships frozen and/or defrosting process) or is ready to enjoy upon delivery. If you have additional questions about a specific product, just contact our Food Concierge team using the HELP button on the bottom right corner of your screen, our team is very familiar with the packaging practices of all Carlo's Bakery products.
What if I have food allergies?
Carlo's Bakery is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products.
ALL ITEMS ARE PROCESSED ON EQUIPMENT THAT ALSO PROCESSES PEANUTS AND TREENUTS.
Nationwide Shipping
We ship Nationwide and deliver five days a week, Tuesday through Saturday.
What if I have food allergies?
Carlo's Bakery is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products.
ALL ITEMS ARE PROCESSED ON EQUIPMENT THAT ALSO PROCESSES PEANUTS AND TREENUTS.
ALL ITEMS ARE PROCESSED ON EQUIPMENT THAT ALSO PROCESSES PEANUTS AND TREENUTS.
Weather Delay
We always encourage you to select a delivery date 1 to 2 days ahead of your celebration to ensure on-time arrival. Your order can be delivered anytime between 8AM and 11PM.
We are working diligently to do everything in our power and work very closely with our shipping partners to make sure your treats arrive on time. However, because of circumstances outside of our control like snow storms and carrier delays due to surging delivery volumes, we strongly advise scheduling your treats to be delivered 1 to 2 days ahead of your celebration. Our products can be stored in your refrigerator for up to 72 hours or 30-days in your freezer.
Our products ship with Dry Ice and may thaw in transit, please do not remove the dry ice with bare hands. Our products are best at room temperature.
In the event of a delivery delay past your estimated delivery timeframe for an order containing Dry Ice, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment.
Crumb Cakes, Butter Cookies, and Coffee ship at room temperature with NO dry ice. These products will be in great condition to enjoy!
Please reach out using the HELP button on the bottom right corner of your screen, for further assistance.
We are working diligently to do everything in our power and work very closely with our shipping partners to make sure your treats arrive on time. However, because of circumstances outside of our control like snow storms and carrier delays due to surging delivery volumes, we strongly advise scheduling your treats to be delivered 1 to 2 days ahead of your celebration. Our products can be stored in your refrigerator for up to 72 hours or 30-days in your freezer.
Our products ship with Dry Ice and may thaw in transit, please do not remove the dry ice with bare hands. Our products are best at room temperature.
In the event of a delivery delay past your estimated delivery timeframe for an order containing Dry Ice, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment.
Crumb Cakes, Butter Cookies, and Coffee ship at room temperature with NO dry ice. These products will be in great condition to enjoy!
Please reach out using the HELP button on the bottom right corner of your screen, for further assistance.
Return Policy
Given the perishable nature of our items, All items on Carlosbakery.com are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team using the HELP button on the bottom right corner of your screen, to resolve the issue within 7 days of delivery.
Shipping Delay
We do NOT offer refunds for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partner’s, or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team using the HELP button on the bottom right corner of your screen, to resolve the issue within 7 days of delivery.
Mistakes happen, unfortunately any mistakes made during the ordering process by the customer resulting in a delay or non-delivery are not eligible for any refunds or reshipments. Please be sure to review the entered shipping address before submitting your order.
Mistakes happen, unfortunately any mistakes made during the ordering process by the customer resulting in a delay or non-delivery are not eligible for any refunds or reshipments. Please be sure to review the entered shipping address before submitting your order.
Order Change Requests
We are not able to make Product edits on orders, and our fulfillment center is not equipped to handle special requests. Everything ships as it was ordered.
If you would like to modify your Gift Message or Shipping Information, we ask that you please provide modifications at least 4 business days prior to your delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!
If you reach out with less than 4 business days until your delivery date, we unfortunately are much less likely to be able to make any changes. We appreciate your understanding!
To avoid a situation like this, please be sure to double check all our order information prior to finalizing your order.
If you would like to reach out to us to update your order, please email using the HELP button on the bottom right corner of your screen.
If you would like to modify your Gift Message or Shipping Information, we ask that you please provide modifications at least 4 business days prior to your delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!
If you reach out with less than 4 business days until your delivery date, we unfortunately are much less likely to be able to make any changes. We appreciate your understanding!
To avoid a situation like this, please be sure to double check all our order information prior to finalizing your order.
If you would like to reach out to us to update your order, please email using the HELP button on the bottom right corner of your screen.
COVID-19 Shipping and Delay Updates
The health and safety of all our team members is our number one priority. Recently, procedures and policies have been put into place as a result of COVID-19 that results in slower handling time. We appreciate your patience while we keep our warehouse and shipping partners safe. Please allow some extra time for your order to arrive as we have been advised by our shipping partners.
Worried that your order won’t arrive on time? Can you guarantee that my order will arrive on the day I selected?
We totally understand your concern and appreciate you trusting us with your special celebration. That’s why we do everything in our power and work very closely with our shipping partners to make sure your treats arrive on time. However, because of circumstances outside of our control like snow storms and carrier delays due to surging delivery volumes, we strongly advise scheduling your treats to be delivered 1 to 2 days ahead of your celebration. Our products can be stored in your refrigerator for up to 72 hours or 30-days in your freezer.
In the event of a delivery delay past your estimated delivery timeframe for an order containing Dry Ice, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment.
Crumb Cakes, Butter Cookies, and Coffee ship at room temperature with NO dry ice. These products will be in great condition to enjoy!
Please reach out using the HELP button on the bottom right corner of your screen, for further assistance.
Worried that your order won’t arrive on time? Can you guarantee that my order will arrive on the day I selected?
We totally understand your concern and appreciate you trusting us with your special celebration. That’s why we do everything in our power and work very closely with our shipping partners to make sure your treats arrive on time. However, because of circumstances outside of our control like snow storms and carrier delays due to surging delivery volumes, we strongly advise scheduling your treats to be delivered 1 to 2 days ahead of your celebration. Our products can be stored in your refrigerator for up to 72 hours or 30-days in your freezer.
In the event of a delivery delay past your estimated delivery timeframe for an order containing Dry Ice, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment.
Crumb Cakes, Butter Cookies, and Coffee ship at room temperature with NO dry ice. These products will be in great condition to enjoy!
Please reach out using the HELP button on the bottom right corner of your screen, for further assistance.
Local Store, Classes, and Consultations
Do I need to book a consultation?
If the cake you'd like purchase is similar to one of our cakes in our cake gallery you do not need to book a consultation. Please call us for more information at 201-448-8400 (prompt 1) during our business hours, Mon-Fri 9-5, or use our online form here.
If the cake you'd like to purchase requires special customization, please book a consultation. Please keep in mind that cakes by consultation must be ordered at least 2 weeks in advance.
If the cake you'd like to purchase requires special customization, please book a consultation. Please keep in mind that cakes by consultation must be ordered at least 2 weeks in advance.
What if I have food allergies?
The menu is listed online for each course. Carlo's Bakery is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products.
What if I need to cancel my reservation?
If you are unable to attend your class, you will be issued class credit that will only be applicable to Carlo's Bakery Classes. To request a Carlo's Bakery class credit, please respond to your confirmation email with "CLASS CREDIT" as the subject line. You will receive an email confirmation when your account is credited (within 2-4 business days). Carlo's Bakery does not issue refunds.
Will we be able to meet the cast of “Cake Boss”?
We cannot guarantee that the family members will be present for each class; however, all courses are taught by a team of highly qualified bakery/culinary professionals (who were trained by the Cake Boss himself!). Your instructors will be happy to assist you with any questions.
Is there a minimum age requirement?
Yes, each class has minimum age requirements listed in the course description. Participants younger than 18 years must be accompanied by an adult enrolled in the class for difficulty levels easy, moderate & expert. The supervising adult must be willing to sign a disclosure accepting responsibility for minor for the duration of the visit. This adult will be able to sign off up to a maximum of 3 minors
Do you have group rates?
We do not; however, we do host private parties. Please email events@carlosbakery.com for more information!
Carlo’s Bakery reserves the right to cancel classes a minimum of one week prior to the class date; if cancelled, all monies will be refunded automatically.
Carlo’s Bakery reserves the right to cancel classes a minimum of one week prior to the class date; if cancelled, all monies will be refunded automatically.
What happens if my class is cancelled?
Carlo's Bakery reserves the right to cancel any classes that do not meet the required minimum guest count of 10 participants or more. Only if the class is canceled, will the registered participants have the option to attend another scheduled class or receive a full refund.
What is the cancellation policy if I pre-order but I cannot make it in to pickup?
All sales are final and cannot be changed as Carlo’s Bakery prepares orders as received. ORDERS MUST BE PICKED UP AT THE STORE THE ORDER WAS PLACED. Orders are available for pick up any time after the scheduled pick up time. If you arrive early, you may have to wait for your order to be ready. Please be aware that orders not picked up will have to be disposed at the end of the day as baked goods are highly perishable.
Do you deliver?
At this time, Carlo’s Bakery is not offering delivery via the Grab & Go online service. A future announcement will be made when delivery service will be made available via Grab & Go online. Delivery service is reserved for special consultation orders only. You can make an inquiry about special custom deliveries by calling our consultation dept at (201) 448-8400.
If I pre-order and I arrive at the bakery but there is a long line outside, do I get priority access into store or do I have to wait on line?
Pre-ordering items allows for priority access to the bakery to retrieve the order. Upon arrival, please proceed directly to the register and show a copy of your order confirmation email to a team member.
If I have family members with me, will they also receive priority access?
In the event the bakery is crowded, we recommend only one person make the pick up.
What if I need to add items to my order when I arrive to pickup? Do I need to wait on line again?
You will not need to wait on the line; please just inform the team member at the register and they will be happy to help you.
Where do I pick up my Grab & Go order in the store?
The designated area will be indicated by a hanging sign above the register area.
What are the acceptable forms of payment for Carlo’s Bakery Grab & Go?
We accept MasterCard, VISA, Discovery and American Express cards. In the event you experience trouble processing your payment, please contact your card provider directly.
How will I know my order has successfully been placed?
Upon completion of your order, you will be redirected to the order confirmation page that confirms your order. You will separately receive a confirmation email from Carlo’s Bakery. If you do not see this email, Please check your JUNK or SPAM box for this message before contacting the bakery or placing your order again.
I have allergies. How will I know which items are safe to order?
Carlo's Bakery is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products.
What if I want to change the time to pick up my order?
There are no returns, refunds, modifications, or cancellations. Once an order is placed it cannot be changed. However, if you must change your pick up time, please contact the store that you made the order to directly as soon as possible and we will try to accomodate you within reason.
I'm not finding exactly what I'm looking for on the website, how can I go about placing a custom order?
Select a Carlo’s Bakery location nearest to you either call or visit to speak with a team member about your needs. We're more than happy to talk you through your options and help you make the best selection for you.
Where can I find the nutritional information for the items listed?
For nutritional information, contact Carlo’s Bakery headquarters directly by calling +1 (201) 448-8400.
What should I present a team member with to verify my order when I come to pick up?
Please arrive with a print out or electronic version of your confirmation email to allow for a smooth pick up.
When do I pay for my orders?
Grab & Go orders are paid for in full when you confirm payment through our service online. Orders are not processed until online payment has been completed.
How do I use promo codes for Grab & Go?
Only Promo codes specific to Grab & Go can be used at checkout, once you have completed choosing your order and before you make a payment. Before you can use a promo, please check if it is still valid and not expired.
Grab & Go doesn't let me select a pick up time for today. What if I need to order something today?
Most items for Grab & Go are available for pick up in 24 hours. But custom cakes may take at least 48-72 hours to prepare, depending on the type of cake. If you need any cakes or items the day of, our stores are well-stocked with fresh baked goods and cakes for walk in orders.
Do your products contain nuts?
Carlo’s Bakery is not a nut-free environment, so we suggest that anyone with any kind of allergy refrains from consuming our products. Even if a product does not contain nuts, there is always the possibility of cross-contamination.
Are you a gluten-free environment?
Carlo’s Bakery does not yet specialize in recipes for gluten-free products.
I'm planning a trip to one of the bakeries. Can I meet Buddy?
As much we would love to guarantee Buddy's presence during the time of your visit, we cannot do so, as his personal schedule revolves around his filming schedule with TLC.
If his filming schedule permits, he spends as much time in the bakeries as possible. You are more than welcome to ask if he or any of the other cast members of Cake Boss are present upon arrival!
If his filming schedule permits, he spends as much time in the bakeries as possible. You are more than welcome to ask if he or any of the other cast members of Cake Boss are present upon arrival!
Can I get an autographed image of Buddy?
Buddy loves to make his fans happy in any way he possibly can! Please mail a self-addressed stamped envelope (8 x 11) to the following address and he will be glad to send one to you the next time he is in:
ATTN: BUDDY AUTOGRAPH Carlo’s Bakery Lackawanna 631 Grove Street Jersey City, NJ 07310
ATTN: BUDDY AUTOGRAPH Carlo’s Bakery Lackawanna 631 Grove Street Jersey City, NJ 07310
FAQ
What are Carlo's Bakery e-commerce policies?
Carlo's Bakery takes enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date.
While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx, UPS or USPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.
Carlo's Bakery is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-11pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness. In some instances due to weather, high package volume (especially during holidays) or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition.
Carlo's Bakery is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
Carlo's Bakery does not require a signature for the delivery of its packages.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. Carlo's Bakery is not responsible for delays in transit caused by address modification.
Terms are subject to change by Carlo’s Bakery at any time. Carlo’s Bakery reserves the right to modify or cancel an Offer at any time. Void where restricted or prohibited by law. Carlo’s Bakery’s computer is the official date/time keeping device for all Offers. All Offers on BULK orders are restricted or prohibited.
Returns & Cancellations
Given the perishable nature of our items, All items on Carlosbakery.com are final sale. We are working diligently to provide expedited and fast processing therefore there are no returns, refunds or cancellations allowed on any orders that are in processing. For Cancellation Requests on Unshipped Orders we ask that you please provide the request at least 4 business days prior to the earliest estimated delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!
Cake Builder Items are Sold AS IS, with no refunds, cancellations, and/or modifications.
All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.
If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team using the HELP button on the bottom right corner of your screen, to resolve the issue within 7 days of delivery.
Order Change Requests
We are not able to make Product edits on orders, and our fulfillment center is not equipped to handle special requests. Everything ships as it was ordered.
If you would like to modify your Gift Message or Shipping Information, we ask that you please provide modifications at least 4 business days prior to your earliest estimated delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!
If you reach out with less than 4 business days until your earliest estimated delivery date, we unfortunately are much less likely to be able to make any changes. We appreciate your understanding!
To avoid a situation like this, please be sure to double check all your order information prior to finalizing your order.
Nationwide Shipping Coupons, Promotions, and Offers Policy
Our Nationwide Shipping Online Store allows for one coupon per order. Coupons cannot be combined with any other coupon. Free Shipping Coupons are not valid for Alaska, Hawaii, EXPEDITED SERVICE, SATURDAY DELIVERY SERVICE, and Bulk Orders unless otherwise indicated.
Voucher Coupons are one time use only, any remaining balance will be lost. Coupon balances cannot be applied towards shipping charges. These terms apply for all promotions, credits, and coupons for use on the Carlo's Bakery Nationwide Shipping website. To qualify for and receive any promotion and/or credit and/or coupon (collectively “Offer(s)”), customer must meet the requirements indicated, as applicable, in the Offer. Offers must be used when placing an order, but the Offer may not be applied if all conditions are not met after fulfillment of any order applying the Offer. Offers can only be redeemed for Our Nationwide Shipping Online Store on the Carlo's Bakery website. Offers cannot be redeemed for cash or cash equivalent. Offers are not transferable and may not be auctioned, traded, copied, transferred, bartered, modified or sold. Offers cannot be applied retroactively for prior purchases. Offers cannot be combined unless otherwise indicated. Carlo's Bakery Online Offers are not redeemable in store. Terms are subject to change by Carlo's Bakery at any time. Carlo's Bakery reserves the right to modify or cancel an Offer at any time. Void where restricted or prohibited by law. Carlo's Bakery’s computer is the official date/time keeping device for all Offers.
Does Carlo's Bakery ship overseas?
At the moment, we ship to the domestic United States only. We cannot ship to PO Boxes. Unfortunately, at this time we do not ship to Puerto Rico.
How is my food packed and shipped?
Carlo's Bakery is handmade, packed and shipped specific to that items needs to ensure the freshest, most delicious food arrives at your door.
You can read the Instructions / Storage section on each product page to find out whether an item requires prep (i.e., ships frozen and/or defrosting process) or is ready to enjoy upon delivery. If you have additional questions about a specific product, just contact our Food Concierge team using the HELP button on the bottom right corner of your screen, our team is very familiar with the packaging practices of all Carlo's Bakery products.
What if I have food allergies?
Carlo's Bakery is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products.
ALL ITEMS ARE PROCESSED ON EQUIPMENT THAT ALSO PROCESSES PEANUTS AND TREENUTS.
Carlo's Bakery takes enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date.
While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx, UPS or USPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.
Carlo's Bakery is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-11pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness. In some instances due to weather, high package volume (especially during holidays) or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition.
Carlo's Bakery is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
Carlo's Bakery does not require a signature for the delivery of its packages.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. Carlo's Bakery is not responsible for delays in transit caused by address modification.
Terms are subject to change by Carlo’s Bakery at any time. Carlo’s Bakery reserves the right to modify or cancel an Offer at any time. Void where restricted or prohibited by law. Carlo’s Bakery’s computer is the official date/time keeping device for all Offers. All Offers on BULK orders are restricted or prohibited.
Returns & Cancellations
Given the perishable nature of our items, All items on Carlosbakery.com are final sale. We are working diligently to provide expedited and fast processing therefore there are no returns, refunds or cancellations allowed on any orders that are in processing. For Cancellation Requests on Unshipped Orders we ask that you please provide the request at least 4 business days prior to the earliest estimated delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!
Cake Builder Items are Sold AS IS, with no refunds, cancellations, and/or modifications.
All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.
If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team using the HELP button on the bottom right corner of your screen, to resolve the issue within 7 days of delivery.
Order Change Requests
We are not able to make Product edits on orders, and our fulfillment center is not equipped to handle special requests. Everything ships as it was ordered.
If you would like to modify your Gift Message or Shipping Information, we ask that you please provide modifications at least 4 business days prior to your earliest estimated delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!
If you reach out with less than 4 business days until your earliest estimated delivery date, we unfortunately are much less likely to be able to make any changes. We appreciate your understanding!
To avoid a situation like this, please be sure to double check all your order information prior to finalizing your order.
Nationwide Shipping Coupons, Promotions, and Offers Policy
Our Nationwide Shipping Online Store allows for one coupon per order. Coupons cannot be combined with any other coupon. Free Shipping Coupons are not valid for Alaska, Hawaii, EXPEDITED SERVICE, SATURDAY DELIVERY SERVICE, and Bulk Orders unless otherwise indicated.
Voucher Coupons are one time use only, any remaining balance will be lost. Coupon balances cannot be applied towards shipping charges. These terms apply for all promotions, credits, and coupons for use on the Carlo's Bakery Nationwide Shipping website. To qualify for and receive any promotion and/or credit and/or coupon (collectively “Offer(s)”), customer must meet the requirements indicated, as applicable, in the Offer. Offers must be used when placing an order, but the Offer may not be applied if all conditions are not met after fulfillment of any order applying the Offer. Offers can only be redeemed for Our Nationwide Shipping Online Store on the Carlo's Bakery website. Offers cannot be redeemed for cash or cash equivalent. Offers are not transferable and may not be auctioned, traded, copied, transferred, bartered, modified or sold. Offers cannot be applied retroactively for prior purchases. Offers cannot be combined unless otherwise indicated. Carlo's Bakery Online Offers are not redeemable in store. Terms are subject to change by Carlo's Bakery at any time. Carlo's Bakery reserves the right to modify or cancel an Offer at any time. Void where restricted or prohibited by law. Carlo's Bakery’s computer is the official date/time keeping device for all Offers.
Does Carlo's Bakery ship overseas?
At the moment, we ship to the domestic United States only. We cannot ship to PO Boxes. Unfortunately, at this time we do not ship to Puerto Rico.
How is my food packed and shipped?
Carlo's Bakery is handmade, packed and shipped specific to that items needs to ensure the freshest, most delicious food arrives at your door.
You can read the Instructions / Storage section on each product page to find out whether an item requires prep (i.e., ships frozen and/or defrosting process) or is ready to enjoy upon delivery. If you have additional questions about a specific product, just contact our Food Concierge team using the HELP button on the bottom right corner of your screen, our team is very familiar with the packaging practices of all Carlo's Bakery products.
What if I have food allergies?
Carlo's Bakery is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products.
ALL ITEMS ARE PROCESSED ON EQUIPMENT THAT ALSO PROCESSES PEANUTS AND TREENUTS.
Nationwide Shipping
We ship Nationwide and deliver five days a week, Tuesday through Saturday.
What if I have food allergies?
Carlo's Bakery is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products.
ALL ITEMS ARE PROCESSED ON EQUIPMENT THAT ALSO PROCESSES PEANUTS AND TREENUTS.
ALL ITEMS ARE PROCESSED ON EQUIPMENT THAT ALSO PROCESSES PEANUTS AND TREENUTS.
Weather Delay
We always encourage you to select a delivery date 1 to 2 days ahead of your celebration to ensure on-time arrival. Your order can be delivered anytime between 8AM and 11PM.
We are working diligently to do everything in our power and work very closely with our shipping partners to make sure your treats arrive on time. However, because of circumstances outside of our control like snow storms and carrier delays due to surging delivery volumes, we strongly advise scheduling your treats to be delivered 1 to 2 days ahead of your celebration. Our products can be stored in your refrigerator for up to 72 hours or 30-days in your freezer.
Our products ship with Dry Ice and may thaw in transit, please do not remove the dry ice with bare hands. Our products are best at room temperature.
In the event of a delivery delay past your estimated delivery timeframe for an order containing Dry Ice, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment.
Crumb Cakes, Butter Cookies, and Coffee ship at room temperature with NO dry ice. These products will be in great condition to enjoy!
Please reach out using the HELP button on the bottom right corner of your screen, for further assistance.
We are working diligently to do everything in our power and work very closely with our shipping partners to make sure your treats arrive on time. However, because of circumstances outside of our control like snow storms and carrier delays due to surging delivery volumes, we strongly advise scheduling your treats to be delivered 1 to 2 days ahead of your celebration. Our products can be stored in your refrigerator for up to 72 hours or 30-days in your freezer.
Our products ship with Dry Ice and may thaw in transit, please do not remove the dry ice with bare hands. Our products are best at room temperature.
In the event of a delivery delay past your estimated delivery timeframe for an order containing Dry Ice, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment.
Crumb Cakes, Butter Cookies, and Coffee ship at room temperature with NO dry ice. These products will be in great condition to enjoy!
Please reach out using the HELP button on the bottom right corner of your screen, for further assistance.
Return Policy
Given the perishable nature of our items, All items on Carlosbakery.com are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team using the HELP button on the bottom right corner of your screen, to resolve the issue within 7 days of delivery.
Shipping Delay
We do NOT offer refunds for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partner’s, or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team using the HELP button on the bottom right corner of your screen, to resolve the issue within 7 days of delivery.
Mistakes happen, unfortunately any mistakes made during the ordering process by the customer resulting in a delay or non-delivery are not eligible for any refunds or reshipments. Please be sure to review the entered shipping address before submitting your order.
Mistakes happen, unfortunately any mistakes made during the ordering process by the customer resulting in a delay or non-delivery are not eligible for any refunds or reshipments. Please be sure to review the entered shipping address before submitting your order.
Order Change Requests
We are not able to make Product edits on orders, and our fulfillment center is not equipped to handle special requests. Everything ships as it was ordered.
If you would like to modify your Gift Message or Shipping Information, we ask that you please provide modifications at least 4 business days prior to your delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!
If you reach out with less than 4 business days until your delivery date, we unfortunately are much less likely to be able to make any changes. We appreciate your understanding!
To avoid a situation like this, please be sure to double check all our order information prior to finalizing your order.
If you would like to reach out to us to update your order, please email using the HELP button on the bottom right corner of your screen.
If you would like to modify your Gift Message or Shipping Information, we ask that you please provide modifications at least 4 business days prior to your delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!
If you reach out with less than 4 business days until your delivery date, we unfortunately are much less likely to be able to make any changes. We appreciate your understanding!
To avoid a situation like this, please be sure to double check all our order information prior to finalizing your order.
If you would like to reach out to us to update your order, please email using the HELP button on the bottom right corner of your screen.
COVID-19 Shipping and Delay Updates
The health and safety of all our team members is our number one priority. Recently, procedures and policies have been put into place as a result of COVID-19 that results in slower handling time. We appreciate your patience while we keep our warehouse and shipping partners safe. Please allow some extra time for your order to arrive as we have been advised by our shipping partners.
Worried that your order won’t arrive on time? Can you guarantee that my order will arrive on the day I selected?
We totally understand your concern and appreciate you trusting us with your special celebration. That’s why we do everything in our power and work very closely with our shipping partners to make sure your treats arrive on time. However, because of circumstances outside of our control like snow storms and carrier delays due to surging delivery volumes, we strongly advise scheduling your treats to be delivered 1 to 2 days ahead of your celebration. Our products can be stored in your refrigerator for up to 72 hours or 30-days in your freezer.
In the event of a delivery delay past your estimated delivery timeframe for an order containing Dry Ice, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment.
Crumb Cakes, Butter Cookies, and Coffee ship at room temperature with NO dry ice. These products will be in great condition to enjoy!
Please reach out using the HELP button on the bottom right corner of your screen, for further assistance.
Worried that your order won’t arrive on time? Can you guarantee that my order will arrive on the day I selected?
We totally understand your concern and appreciate you trusting us with your special celebration. That’s why we do everything in our power and work very closely with our shipping partners to make sure your treats arrive on time. However, because of circumstances outside of our control like snow storms and carrier delays due to surging delivery volumes, we strongly advise scheduling your treats to be delivered 1 to 2 days ahead of your celebration. Our products can be stored in your refrigerator for up to 72 hours or 30-days in your freezer.
In the event of a delivery delay past your estimated delivery timeframe for an order containing Dry Ice, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment.
Crumb Cakes, Butter Cookies, and Coffee ship at room temperature with NO dry ice. These products will be in great condition to enjoy!
Please reach out using the HELP button on the bottom right corner of your screen, for further assistance.
Local Store, Classes, and Consultations
Do I need to book a consultation?
If the cake you'd like purchase is similar to one of our cakes in our cake gallery you do not need to book a consultation. Please call us for more information at 201-448-8400 (prompt 1) during our business hours, Mon-Fri 9-5, or use our online form here.
If the cake you'd like to purchase requires special customization, please book a consultation. Please keep in mind that cakes by consultation must be ordered at least 2 weeks in advance.
If the cake you'd like to purchase requires special customization, please book a consultation. Please keep in mind that cakes by consultation must be ordered at least 2 weeks in advance.
What if I have food allergies?
The menu is listed online for each course. Carlo's Bakery is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products.
What if I need to cancel my reservation?
If you are unable to attend your class, you will be issued class credit that will only be applicable to Carlo's Bakery Classes. To request a Carlo's Bakery class credit, please respond to your confirmation email with "CLASS CREDIT" as the subject line. You will receive an email confirmation when your account is credited (within 2-4 business days). Carlo's Bakery does not issue refunds.
Will we be able to meet the cast of “Cake Boss”?
We cannot guarantee that the family members will be present for each class; however, all courses are taught by a team of highly qualified bakery/culinary professionals (who were trained by the Cake Boss himself!). Your instructors will be happy to assist you with any questions.
Is there a minimum age requirement?
Yes, each class has minimum age requirements listed in the course description. Participants younger than 18 years must be accompanied by an adult enrolled in the class for difficulty levels easy, moderate & expert. The supervising adult must be willing to sign a disclosure accepting responsibility for minor for the duration of the visit. This adult will be able to sign off up to a maximum of 3 minors
Do you have group rates?
We do not; however, we do host private parties. Please email events@carlosbakery.com for more information!
Carlo’s Bakery reserves the right to cancel classes a minimum of one week prior to the class date; if cancelled, all monies will be refunded automatically.
Carlo’s Bakery reserves the right to cancel classes a minimum of one week prior to the class date; if cancelled, all monies will be refunded automatically.
What happens if my class is cancelled?
Carlo's Bakery reserves the right to cancel any classes that do not meet the required minimum guest count of 10 participants or more. Only if the class is canceled, will the registered participants have the option to attend another scheduled class or receive a full refund.
What is the cancellation policy if I pre-order but I cannot make it in to pickup?
All sales are final and cannot be changed as Carlo’s Bakery prepares orders as received. ORDERS MUST BE PICKED UP AT THE STORE THE ORDER WAS PLACED. Orders are available for pick up any time after the scheduled pick up time. If you arrive early, you may have to wait for your order to be ready. Please be aware that orders not picked up will have to be disposed at the end of the day as baked goods are highly perishable.
Do you deliver?
At this time, Carlo’s Bakery is not offering delivery via the Grab & Go online service. A future announcement will be made when delivery service will be made available via Grab & Go online. Delivery service is reserved for special consultation orders only. You can make an inquiry about special custom deliveries by calling our consultation dept at (201) 448-8400.
If I pre-order and I arrive at the bakery but there is a long line outside, do I get priority access into store or do I have to wait on line?
Pre-ordering items allows for priority access to the bakery to retrieve the order. Upon arrival, please proceed directly to the register and show a copy of your order confirmation email to a team member.
If I have family members with me, will they also receive priority access?
In the event the bakery is crowded, we recommend only one person make the pick up.
What if I need to add items to my order when I arrive to pickup? Do I need to wait on line again?
You will not need to wait on the line; please just inform the team member at the register and they will be happy to help you.
Where do I pick up my Grab & Go order in the store?
The designated area will be indicated by a hanging sign above the register area.
What are the acceptable forms of payment for Carlo’s Bakery Grab & Go?
We accept MasterCard, VISA, Discovery and American Express cards. In the event you experience trouble processing your payment, please contact your card provider directly.
How will I know my order has successfully been placed?
Upon completion of your order, you will be redirected to the order confirmation page that confirms your order. You will separately receive a confirmation email from Carlo’s Bakery. If you do not see this email, Please check your JUNK or SPAM box for this message before contacting the bakery or placing your order again.
I have allergies. How will I know which items are safe to order?
Carlo's Bakery is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products.
What if I want to change the time to pick up my order?
There are no returns, refunds, modifications, or cancellations. Once an order is placed it cannot be changed. However, if you must change your pick up time, please contact the store that you made the order to directly as soon as possible and we will try to accomodate you within reason.
I'm not finding exactly what I'm looking for on the website, how can I go about placing a custom order?
Select a Carlo’s Bakery location nearest to you either call or visit to speak with a team member about your needs. We're more than happy to talk you through your options and help you make the best selection for you.
Where can I find the nutritional information for the items listed?
For nutritional information, contact Carlo’s Bakery headquarters directly by calling +1 (201) 448-8400.
What should I present a team member with to verify my order when I come to pick up?
Please arrive with a print out or electronic version of your confirmation email to allow for a smooth pick up.
When do I pay for my orders?
Grab & Go orders are paid for in full when you confirm payment through our service online. Orders are not processed until online payment has been completed.
How do I use promo codes for Grab & Go?
Only Promo codes specific to Grab & Go can be used at checkout, once you have completed choosing your order and before you make a payment. Before you can use a promo, please check if it is still valid and not expired.
Grab & Go doesn't let me select a pick up time for today. What if I need to order something today?
Most items for Grab & Go are available for pick up in 24 hours. But custom cakes may take at least 48-72 hours to prepare, depending on the type of cake. If you need any cakes or items the day of, our stores are well-stocked with fresh baked goods and cakes for walk in orders.
Do your products contain nuts?
Carlo’s Bakery is not a nut-free environment, so we suggest that anyone with any kind of allergy refrains from consuming our products. Even if a product does not contain nuts, there is always the possibility of cross-contamination.
Are you a gluten-free environment?
Carlo’s Bakery does not yet specialize in recipes for gluten-free products.
I'm planning a trip to one of the bakeries. Can I meet Buddy?
As much we would love to guarantee Buddy's presence during the time of your visit, we cannot do so, as his personal schedule revolves around his filming schedule with TLC.
If his filming schedule permits, he spends as much time in the bakeries as possible. You are more than welcome to ask if he or any of the other cast members of Cake Boss are present upon arrival!
If his filming schedule permits, he spends as much time in the bakeries as possible. You are more than welcome to ask if he or any of the other cast members of Cake Boss are present upon arrival!
Can I get an autographed image of Buddy?
Buddy loves to make his fans happy in any way he possibly can! Please mail a self-addressed stamped envelope (8 x 11) to the following address and he will be glad to send one to you the next time he is in:
ATTN: BUDDY AUTOGRAPH Carlo’s Bakery Lackawanna 631 Grove Street Jersey City, NJ 07310
ATTN: BUDDY AUTOGRAPH Carlo’s Bakery Lackawanna 631 Grove Street Jersey City, NJ 07310
Return Policy
Nationwide Shipping
Returns & CancellationsGiven the perishable nature of our items, All items on Carlosbakery.com are final sale. We are working diligently to provide expedited and fast processing therefore there are no returns, refunds or cancellations allowed on any orders that are in processing. For Cancellation Requests on Unshipped Orders we ask that you please provide the request at least 4 business days prior to the earliest estimated delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!
Cake Builder Items are Sold AS IS, with no refunds, cancellations, and/or modifications.
All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.
If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team using the HELP button on the bottom right corner of your screen, to resolve the issue within 7 days of delivery.
Order Change Requests
We are not able to make Product edits on orders, and our fulfillment center is not equipped to handle special requests. Everything ships as it was ordered.
If you would like to modify your Gift Message or Shipping Information, we ask that you please provide modifications at least 4 business days prior to your earliest estimated delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!
If you reach out with less than 4 business days until your earliest estimated delivery date, we unfortunately are much less likely to be able to make any changes. We appreciate your understanding!
To avoid a situation like this, please be sure to double check all your order information prior to finalizing your order.