What is carlosbakery.com Return Policy
All items on Carlosbakery.com are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at customerhelp@carlosbakery.com to resolve the issue within 7 days of delivery.
Do I need to book a consultation?
If the cake you'd like purchase is similar to one of our cakes in our cake gallery you do not need to book a consultation. Please call us for more information at 201-448-8400 (prompt 1) during our business hours, Mon-Fri 9-5, or use our online form here.

If the cake you'd like to purchase requires special customization, please book a consultation. Please keep in mind that cakes by consultation must be ordered at least 2 weeks in advance.
What if I have food allergies?
The menu is listed online for each course. Carlo's Bakery is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products.
What if I need to cancel my reservation?
If you are unable to attend your class, you will be issued class credit that will only be applicable to Carlo's Bakery Classes. To request a Carlo's Bakery class credit, please respond to your confirmation email with "CLASS CREDIT" as the subject line. You will receive an email confirmation when your account is credited (within 2-4 business days). Carlo's Bakery does not issue refunds.
Will we be able to meet the cast of “Cake Boss”?
We cannot guarantee that the family members will be present for each class; however, all courses are taught by a team of highly qualified bakery/culinary professionals (who were trained by the Cake Boss himself!). Your instructors will be happy to assist you with any questions.
Is there a minimum age requirement?
Yes, each class has minimum age requirements listed in the course description. Participants younger than 18 years must be accompanied by an adult enrolled in the class for difficulty levels easy, moderate & expert. The supervising adult must be willing to sign a disclosure accepting responsibility for minor for the duration of the visit. This adult will be able to sign off up to a maximum of 3 minors
Do you have group rates?
We do not; however, we do host private parties. Please email events@carlosbakery.com for more information!

Carlo’s Bakery reserves the right to cancel classes a minimum of one week prior to the class date; if cancelled, all monies will be refunded automatically.
What happens if my class is cancelled?
Carlo's Bakery reserves the right to cancel any classes that do not meet the required minimum guest count of 10 participants or more. Only if the class is canceled, will the registered participants have the option to attend another scheduled class or receive a full refund.
What is the cancellation policy if I pre-order but I cannot make it in to pickup?
All sales are final and cannot be changed as Carlo’s Bakery prepares orders as received. ORDERS MUST BE PICKED UP AT THE STORE THE ORDER WAS PLACED. Orders are available for pick up any time after the scheduled pick up time. If you arrive early, you may have to wait for your order to be ready. Please be aware that orders not picked up will have to be disposed at the end of the day as baked goods are highly perishable.
Do you deliver?
At this time, Carlo’s Bakery is not offering delivery via the Grab & Go online service. A future announcement will be made when delivery service will be made available via Grab & Go online. Delivery service is reserved for special consultation orders only. You can make an inquiry about special custom deliveries by calling our consultation dept at (201) 448-8400.
If I pre-order and I arrive at the bakery but there is a long line outside, do I get priority access into store or do I have to wait on line?
Pre-ordering items allows for priority access to the bakery to retrieve the order. Upon arrival, please proceed directly to the register and show a copy of your order confirmation email to a team member.
If I have family members with me, will they also receive priority access?
In the event the bakery is crowded, we recommend only one person make the pick up.
What if I need to add items to my order when I arrive to pickup? Do I need to wait on line again?
You will not need to wait on the line; please just inform the team member at the register and they will be happy to help you.
Where do I pick up my Grab & Go order in the store?
The designated area will be indicated by a hanging sign above the register area.
What are the acceptable forms of payment for Carlo’s Bakery Grab & Go?
We accept MasterCard, VISA, Discovery and American Express cards. In the event you experience trouble processing your payment, please contact your card provider directly.
How will I know my order has successfully been placed?
Upon completion of your order, you will be redirected to the order confirmation page that confirms your order. You will separately receive a confirmation email from Carlo’s Bakery. If you do not see this email, Please check your JUNK or SPAM box for this message before contacting the bakery or placing your order again.
I have allergies. How will I know which items are safe to order?
Carlo's Bakery is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products.
What if I want to change the time to pick up my order?
There are no returns, refunds, modifications, or cancellations. Once an order is placed it cannot be changed. However, if you must change your pick up time, please contact the store that you made the order to directly as soon as possible and we will try to accomodate you within reason.
I'm not finding exactly what I'm looking for on the website, how can I go about placing a custom order?
Select a Carlo’s Bakery location nearest to you either call or visit to speak with a team member about your needs. We're more than happy to talk you through your options and help you make the best selection for you.
Where can I find the nutritional information for the items listed?
For nutritional information, contact Carlo’s Bakery headquarters directly by calling +1 (201) 448-8400.
What should I present a team member with to verify my order when I come to pick up?
Please arrive with a print out or electronic version of your confirmation email to allow for a smooth pick up.
When do I pay for my orders?
Grab & Go orders are paid for in full when you confirm payment through our service online. Orders are not processed until online payment has been completed.
How do I use promo codes for Grab & Go?
Only Promo codes specific to Grab & Go can be used at checkout, once you have completed choosing your order and before you make a payment. Before you can use a promo, please check if it is still valid and not expired.
Grab & Go doesn't let me select a pick up time for today. What if I need to order something today?
Most items for Grab & Go are available for pick up in 24 hours. But custom cakes may take at least 48-72 hours to prepare, depending on the type of cake. If you need any cakes or items the day of, our stores are well-stocked with fresh baked goods and cakes for walk in orders.
Do your products contain nuts?
Carlo’s Bakery is not a nut-free environment, so we suggest that anyone with any kind of allergy refrains from consuming our products. Even if a product does not contain nuts, there is always the possibility of cross-contamination.
Are you a gluten-free environment?
Carlo’s Bakery does not yet specialize in recipes for gluten-free products.
I'm planning a trip to one of the bakeries. Can I meet Buddy?
As much we would love to guarantee Buddy's presence during the time of your visit, we cannot do so, as his personal schedule revolves around his filming schedule with TLC.

If his filming schedule permits, he spends as much time in the bakeries as possible. You are more than welcome to ask if he or any of the other cast members of Cake Boss are present upon arrival!
Can I get an autographed image of Buddy?
Buddy loves to make his fans happy in any way he possibly can! Please mail a self-addressed stamped envelope (8 x 11) to the following address and he will be glad to send one to you the next time he is in:

ATTN: BUDDY AUTOGRAPH Carlo’s Bakery Lackawanna 631 Grove Street Jersey City, NJ 07310